24jbet Privacy Policy
Your personal information is of the highest importance to us. This page clearly describes how 24jbet collects, uses, and keeps your data secure.
1 Introduction and Scope
This privacy policy has been prepared on behalf of the 24jbet platform ("Platform", "we", "us"). This policy informs you ("user", "you") of how we collect, process, use, store, and keep your personal information secure.
By using the 24jbet website, registering an account, or using any of our services, you will be considered to have accepted all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
2 Information We Collect
24jbet may collect the following types of personal information:
2.1 Information You Provide Directly
- Full name, date of birth, and national identity information
- Email address and mobile number
- Home address and postal code
- Information about your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details)
- Username and encrypted password for login
- Any information you provide when contacting our support team
2.2 Information Collected Automatically
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Login time and session duration on the platform
- List of pages visited and history of links clicked
- Information collected through cookies and similar tracking technologies
2.3 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Transaction method and payment processing reference numbers
- Betting and gaming history
3 How We Use Your Information
We use the information we collect for the following legitimate purposes:
3.1 Account Management and Service Delivery
We use your information to create, verify, and manage your 24jbet account; to smoothly operate betting, gaming, and payment-related services; and to maintain accurate records of each of your transactions.
3.2 Identity Verification and Fraud Prevention
We use information to verify your age, identity, and the validity of your payment method; and to prevent potential fraudulent activity, money laundering, and unauthorized account access.
3.3 Customer Service and Communication
Information is used to send account-related notifications, resolve technical issues, and maintain effective communication with our support team. 24jbet's live chat service is active in Bengali 24 hours a day, 7 days a week.
3.4 Service Improvement
Aggregated (non-personally identifiable) analytical data is used to review platform performance, improve service quality, and enrich the user experience.
3.5 Ensuring Responsible Gaming
We may review gaming and financial data to identify problematic gaming behavior and provide assistance to users when needed. For more details, visit our Responsible Gaming page.
4 Data Storage and Security
24jbet applies industry-standard technical and administrative measures to ensure the security of your personal information.
4.1 Encryption Technology
The entire process of data transmission on our platform is secured through SSL (Secure Socket Layer) encryption technology. Your password and financial information are stored in encrypted form and are never kept as plain text.
4.2 Access Control
Only authorized personnel can access your information, and only based on the specific requirements of their job. All staff operate under strict confidentiality agreements.
4.3 Data Retention Period
We retain your information while your account is active. Even after an account is closed, certain information may be kept for a specified period due to legal obligations, dispute resolution, or security reasons.
5 Sharing Information with Third Parties
24jbet does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Payment Processors
Financial information necessary to complete transactions may be shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These third parties operate under their own privacy policies.
5.2 Technology Service Providers
Third-party technology services used for server hosting, analytics, and customer service software operations may access limited information solely for the purpose of providing their services, and are bound by strict confidentiality agreements with us.
5.3 Legal Obligations
If it is necessary to disclose information as part of a court order, regulatory directive, or legal process, 24jbet may be required to do so in the interest of complying with the law.
5.4 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred, but the new owner will also be required to follow the same privacy policy.
6 Cookies and Tracking Technologies
The 24jbet platform uses cookies and similar tracking technologies that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure the basic functionality of the platform.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Collect aggregate statistics to understand usage patterns on the platform.
6.2 Cookie Controls
You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functionality.
7 Your Rights
24jbet recognizes and respects the following rights you have regarding the protection of your information:
7.1 Right to Access
You may request a copy of the information we hold about you at any time. Upon receiving your request, we will provide the information within a reasonable time.
7.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be corrected. By contacting our support team or directly through your account settings, you can update much of the information yourself.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or dispute resolution.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for marketing purposes. If you contact us, we will take appropriate action.
8 Protection of Minors
24jbet is strictly prohibited for anyone under the age of 21. We do not knowingly collect any personal information from minors.
We verify the user's age during the registration process. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If parents or guardians believe their child is using our platform, please contact us promptly.
9 Changes to This Policy
24jbet reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A public notice will be displayed on the platform's homepage
- The "Last Updated" date at the top of this page will be changed
If you continue to use the platform after the updated policy has been published, you will be considered to have accepted all the terms of the new policy. We therefore recommend visiting this page regularly.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team through the following channels:
We generally try to respond to your request within business days. For urgent matters, our live chat service is the fastest method.